Practice Management

Gemma Grey

Practice Manager

Gemma is responsible for the overall management and administration of the Practice and its staff. She also deals with problems or complaints you may have to do with the Practice and would welcome any ideas you may have, which you feel would improve the services that we provide.

 

Administration

Tracey Edwards

Administration Assistant

Reception

Carolyne Bennett

Office Supervisor

Lyn Morris
Madison Williams
Hazel Kangley
Mrs Katherine Helliwell
Mrs Ceri Pugh

We have an excellent team of reception staff who work very hard to ensure the smooth running of the Practice.  Their duties and responsibilities keep them very busy, often behind the scenes providing an efficient service. It is a legal requirement that confidentiality of patients' records is maintained at the highest level by all staff. Please be patient with staff and help them to help you.

Receptionists provide an important link for patients with the practice and are your initial contact point for general enquiries. They can provide basic information on services and results and direct you to the right person depending on your health issue or query. Receptionists make most of the patient appointments with the GPs and nurses. They also perform other important tasks such as issuing repeat prescriptions and dealing with prescription enquiries, dealing with financial claims, dealing with patient records and carrying out searches and practice audits.

 
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